If you have any questions, concerns, or need assistance with your order, you can always reach out to us via email at info@pawsndreams.co. Our friendly and dedicated customer service team is here to help with whatever you need. Whether it’s tracking your order, answering product inquiries, or providing general support, we’re committed to making your experience with Paws ’n Dreams as smooth and enjoyable as possible. We pride ourselves on prompt and helpful service, so don’t hesitate to get in touch. We look forward to assisting you!

At the moment, we are focused on providing the best service to our Australian customers, which means we currently only ship within Australia. However, we’re excited to share that we have big plans on the horizon! Our goal is to expand our shipping capabilities and bring Paws ’n Dreams products to pet lovers around the world. We understand that our international friends may be eager to experience our quality products, and we are working hard to make this a reality. As we continue to grow, we’ll keep you updated on our progress. Stay tuned for future announcements, and thank you for your continued support as we strive to make Paws ’n Dreams a global brand!

We currently ship exclusively within Australia, but some of our products are sourced from supply chains in China and the United States as these countrys do supply some of the worlds best fabrics and materials (i.e Mulberry silk from China and Cotton from the United States). This allows us to ensure the highest quality and variety in our offerings. Even though we’re focused on serving our Australian customers at the moment, we’re utilizing global resources to bring you the best products possible.

To ensure that we process your orders as quickly as possible, it’s important to request any changes or cancellations within 12 hours of placing your order. After this 12-hour window, we are unable to accommodate changes or cancellations, as your order will already be in the processing stage. However, once you receive your order, you can still return it for a full refund if necessary. We understand that sometimes plans change, and we want to make the process as smooth as possible for you. Please keep in mind that adhering to this timeframe helps us provide the best service and ensures that your order is delivered promptly. If you have any questions, don’t hesitate to reach out to our customer service team for assistance.

We accept a wide range of payment methods, including all major credit cards such as VISA, Mastercard, and AMEX, as well as PayPal for added convenience. This ensures that you can choose the payment option that works best for you when shopping with us.

All orders are carefully managed and dispatched from our warehouse. Please be aware that during holidays and sale periods, processing times may be slightly longer. We process orders from Monday to Friday, with processing taking between 1-3 business days from the date of your order. Once processed, your order will be shipped the following business day. Please keep in mind that we do not ship orders on weekends.

We understand how eager you are to receive your order, and we truly appreciate your patience. Due to high demand, some orders may take between 2-3 weeks to reach you, depending on your location. We’re doing our best to get your items to you as quickly as possible, and we’re grateful for your understanding during this time.

If you don’t receive your order within 30 days after it has been shipped, you are eligible to request a full refund. We understand the frustration of waiting, and we want to ensure that you’re satisfied with your shopping experience. Simply reach out to our customer service team, and they will assist you in processing your refund. Your satisfaction is our priority, and we’re here to help if any issues arise with your order.

In Australia, sales tax is included in the form of GST (Goods and Services Tax) and is typically applied to most goods and services, including online purchases. If your order is subject to GST, it will be included in the total price at checkout. For international orders, customs duties or import taxes may apply depending on your country’s regulations, and these charges are the buyer’s responsibility. It’s always a good idea to check local import rules to understand any additional costs that may be incurred.

Please contact us at info@pawsndreams.co and we'll begin the return process with you.

Please reach out to us if you receive an order that is incorrect, missing items, or defective. Be sure to include your order number, along with photographs of the item(s) and any relevant details when you contact us. We’re committed to resolving your issue as quickly as possible and appreciate your cooperation in providing this information.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.